Shipping policy

Shipping Policy

At tobacuk.com, we are committed to providing a smooth, reliable, and convenient shopping experience for customers in the United Kingdom. Please review our shipping policy carefully before placing your order.

Free Standard Shipping

We offer free standard shipping on all orders within the United Kingdom, with no minimum spend required.

Order Processing Time

All orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or UK public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Delivery Timeframes

We work with trusted courier and postal partners for all UK shipments.

Estimated delivery times are as follows:

  • Standard Delivery: 2–5 business days for main urban areas

  • Regional and Remote Areas: 5–10 business days

Please note that delivery times are estimates only and may vary depending on your location, courier workload, public holidays, weather conditions, or other circumstances beyond our control.

Order Tracking

All shipped orders include tracking information.

After your order has been dispatched, you will receive:

  • An order confirmation email

  • A shipping confirmation email

  • A tracking number to follow your parcel

If you do not receive your tracking number within 48 hours after dispatch, please contact us for assistance.

Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to:

  • High delivery volumes

  • Adverse weather conditions

  • Courier or postal network delays

  • Regional transport limitations

  • UK public holidays or peak shopping periods

If your order appears to be delayed, please contact us and we will assist you in checking the delivery status with the courier or postal service.

Incorrect or Incomplete Shipping Address

Please ensure that your shipping details are accurate and complete before submitting your order.

tobacuk.com is not responsible for parcels that are delayed, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update the details before dispatch; however, we cannot guarantee changes once the order has already been processed or shipped.

Lost or Missing Parcels

If your parcel appears to be lost or missing, please contact us as soon as possible.

We will contact the courier or postal service to investigate the issue and keep you updated throughout the process. The investigation time may vary depending on the courier’s procedures.

Please note that we may require confirmation from the courier or postal service before any replacement, refund, or further resolution can be arranged.

Shipping Enquiries

For any shipping-related enquiries or assistance, please contact us at:

Email: tobaccouk007@gmail.com

We aim to respond to customer enquiries within 24–48 business hours.

Business Address

tobacuk.com
Unit E2, Mills, Ilkley Rd
Otley LS21 3EE
United Kingdom