Privacy Policy

At tobacuk.com, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, place an order, or contact us.

This Privacy Policy applies to customers and website visitors in the United Kingdom.

1. Who We Are

This website is operated by tobacuk.com.

For any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Email: tobaccouk007@gmail.com

Business Address:
tobacuk.com
Unit E2, Mills, Ilkley Rd
Otley LS21 3EE
United Kingdom

2. Personal Data We Collect

Personal data means information that can identify you directly or indirectly.

We may collect the following types of personal data:

Information You Provide Directly

We may collect information when you:

• Create an account

• Place an order

• Contact customer support

• Request a refund

• Subscribe to updates or communications

• Complete forms on our website

This information may include:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Payment-related information

• Customer support messages

• Refund or order enquiry details

Payment information is processed securely by our payment service providers. We do not store full card details on our website.

Information Collected Automatically

When you use our website, we may collect certain technical and usage information, including:

• IP address

• Device type

• Browser type

• Operating system

• Website usage and interaction data

• Pages viewed

• Referring website or traffic source

• Approximate location based on IP address

• Cookie and similar technology data

Age Verification Information

Because our website sells tobacco-related products, we may need to verify that customers meet the legal age requirements for purchasing such products in the United Kingdom.

Age verification may involve collecting or checking information necessary to confirm your eligibility to purchase age-restricted products.

If we cannot verify that you meet the legal requirements, we may refuse or cancel your order.

3. How We Use Your Personal Data

We use personal data for the following purposes:

• To provide and operate our website

• To process and fulfil orders

• To confirm payments

• To arrange shipping and delivery

• To provide order updates and tracking information

• To respond to customer enquiries

• To process refund or return requests

• To verify age eligibility where required

• To prevent fraud, misuse, or illegal activity

• To improve website performance and customer experience

• To comply with legal and regulatory obligations

• To protect our rights, property, and business operations

4. Lawful Bases for Processing

Under UK data protection law, we rely on different lawful bases depending on how and why we use your personal data. These may include:

• Contract: To process your order, arrange delivery, provide customer support, and manage refunds.

• Legal obligation: To comply with applicable UK laws, regulations, and age-restricted product requirements.

• Legitimate interests: To prevent fraud, protect our website, improve our services, and manage business operations.

• Consent: Where required, such as for certain cookies, marketing communications, or optional updates.

You may withdraw your consent at any time where consent is the lawful basis for processing.

5. Cookies and Similar Technologies

Cookies are small files stored on your device that help our website function properly and improve your browsing experience.

We may use cookies and similar technologies for the following purposes:

• Essential website functionality

• Shopping cart and checkout operation

• Account login and security

• Website performance and analytics

• Remembering preferences

• Fraud prevention

• Marketing or advertising measurement, where permitted

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including checkout and account features.

6. How We Share Your Personal Data

We do not sell your personal data.

We may share limited personal data with trusted third parties where necessary to operate our website and provide our services, including:

• Payment processors

• Shipping and courier partners

• Age verification service providers, where applicable

• Website hosting and technical service providers

• Customer support tools

• Fraud prevention and security providers

• Analytics or advertising service providers, where permitted

• Legal, regulatory, or law enforcement authorities where required by law

These third parties are only permitted to use personal data as necessary to provide services to us or as required by law.

7. Marketing Communications

We may send you marketing communications only where permitted by law or where you have provided consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Even if you opt out of marketing, we may still send you important service-related messages, such as order confirmations, shipping updates, or refund information.

8. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account login details confidential.

9. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, fraud prevention, legal compliance, accounting, and business record requirements.

When personal data is no longer required, we will securely delete, anonymise, or restrict access to it where appropriate.

10. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Request restriction of processing

• Object to certain types of processing

• Request a copy of your personal data in a portable format

• Withdraw consent where processing is based on consent

• Complain to the UK Information Commissioner’s Office if you are unhappy with how your data is handled

To exercise your rights, please contact us at:

Email: tobaccouk007@gmail.com

We may need to verify your identity before responding to certain requests.

11. Children’s Privacy

Our website and products are intended for adults who meet the legal requirements for purchasing tobacco-related products in the United Kingdom.

We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take appropriate steps to delete it.

12. Legal Requirements and Protection

We may disclose personal data if required to do so by law or if we believe disclosure is necessary to:

• Comply with legal obligations

• Respond to lawful requests from authorities

• Protect our rights, property, or safety

• Prevent fraud, abuse, or illegal activity

• Enforce our Terms of Service

13. International Data Transfers

Some service providers we use may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that your information is protected in accordance with applicable UK data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

Any changes will be posted on this page. Continued use of our website after changes are posted means that you accept the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: tobaccouk007@gmail.com

Business Address:
tobacuk.com
Unit E2, Mills, Ilkley Rd
Otley LS21 3EE
United Kingdom